fig. 1 — frequently asked
Straight answers, on file.
Q-01What is PMOlikePRO?
A project-operations platform: projects, milestones, tasks, resource scheduling, time tracking, budgets, reports, clients and team management in one multi-tenant system. It is built by RAQIOM for teams that run real delivery operations.
Q-02Who is it for?
Operations that deliver work against time and money — PMOs, consultancies, service teams and internal delivery departments, typically from a handful of people to a few hundred per organization.
Q-03How is it priced?
One plan: $15 per active user per month, or $144 per user per year (save 20%). Every feature is included — financials, reports, documents, chat, enforced MFA, audit exports, all of it — and every future feature too. No tiers, no feature paywalls. Optional extras only ever cover data capacity, never functionality: extended history keeps your activity trail beyond the included 12 months (24/36/48 months, from $5 per organization per month), and storage packs add file space beyond the included 10 GB (+50 GB per pack, $5 per organization per month each, stackable). Neither is ever required — the included windows cover most teams for a long time.
Q-04Is there a free trial?
Self-serve 14-day trials arrive with launch. Until then, demo requests are open — walkthroughs are personal, and pilot organizations are set up individually.
Q-05How do I get a demo?
Use the form on the Contact page. Expect a personal reply within one business day, and a walkthrough on scenarios that look like your operation.
Q-06Is my organization isolated from other customers?
Yes. Every organization is a separate tenant, and isolation is enforced at the database layer for every read and write — not just in the interface.
Q-07Who on my team can see financial data?
Rates, budgets and costs are visible to managers and admins only. The gating is server-side: financial figures are never delivered to member or viewer sessions at all.
Q-08Do you support two-factor authentication?
Yes — TOTP (authenticator apps) for every account, and organizations can enforce MFA outright so un-enrolled accounts must set it up before continuing.
Q-09How do documents and files work?
Files attach to projects, tasks, clients, contacts and people — and to chat and journal messages — with a type on every upload, previews for safe formats, and a full audit trail. Every workspace includes 10 GB of storage; the Documents window shows everything in one place, including a 30-day trash. Deleted files count toward storage until the trash clears them.
Q-10What happens when storage runs out?
Uploads pause — nothing is ever deleted because you ran out of space. Administrators are warned at 80% and 95%, everyone at 100%. Add a 50 GB pack and uploads resume immediately; if a pack later lapses, a 30-day grace keeps the higher limit before the quota returns to what you pay for — and even then, existing files stay put; only new uploads wait.
Q-11Can I get my data out?
Yes. Reports export to PDF and Excel, and administrators can run a complete workspace export — every record as structured data plus every uploaded file, downloaded as one archive. On cancellation your data remains exportable for at least 90 days — no lock-in.
Q-12What happens to my data if I stop paying?
Your workspace becomes read-only and stays exportable. Nothing is deleted for at least 90 days (30 days for trials that never subscribed), and every administrator gets warning emails well before anything happens. Re-subscribe within that time and everything is exactly as you left it. Automated activity history follows its own window: 12 months included, longer with Extended history, with a 30-day grace if the add-on lapses.
Q-13Who handles billing and tax invoices?
Paddle, acting as merchant of record — checkout, VAT and sales tax, invoices and refund processing are handled by Paddle on our behalf.
Q-14What does the Home dashboard show?
A personalized landing page with widgets tailored to your role — vitals, task status, money position, team workload, milestones, hours trend and more. Every widget is customizable: choose which ones you see, drag them into the order you prefer, size them, and set time ranges and comparison modes in each widget's own Settings. Changes are saved per person.
Q-15How does time off work?
Time off is managed in a dedicated center with an approval flow. Each absence has a type (vacation, sick, public holiday, personal, parental, unpaid — plus your own custom types), a paid/unpaid designation, and optional recurrence. Approved time off automatically reduces the person's available hours on the calendar. Team-wide events (public holidays, company days) can be set up as rules that apply to everyone or to specific departments. Time off costs flow through to Analytics, Finance and reports when the absence is paid.
Q-16What is the frozen weekly plan?
At the start of each work week, the system automatically captures the schedule as a snapshot — the "frozen plan." That snapshot becomes the delivery promise: the weekly digest email compares what was logged against what was planned, person by person. If someone tries to move promised hours out of the running week, the system warns first. This gives delivery leads accountability built into the weekly rhythm, not assembled after the fact.
Q-17Does every action have a confirmation step?
Every action that changes data irreversibly — deleting a project, removing a team member, merging records, archiving a client — asks for confirmation before proceeding. The most consequential ones require typing the name to confirm. Settings lists show how many linked records exist before asking. Nothing in the product deletes or changes data permanently without your explicit go-ahead.
Q-18Can I see a Gantt chart of my projects?
Yes. The Gantt timeline shows each project as a baseline bar (the plan) and an actual bar (what happened), with a per-project verdict — on track, behind or ahead — computed from schedule progress. Milestones appear on the timeline, swimlane grouping matches the list view, and zoom is persisted per person. The Gantt is one of three views alongside list and kanban, all sharing the same grouping and filtering.
Q-19What views are available for projects and tasks?
Every collection — projects, tasks, clients, contacts, team — can be viewed as a list with grouped sections or as a kanban board with draggable lanes. Projects additionally have a full Gantt timeline. All three views share the same grouping, filtering and sorting controls, and each view remembers its own preferences.
Q-20Can I record expenses and income alongside time?
Yes. The transactions ledger lets you record income and expenses with statuses (draft, committed, invoiced, paid), categories, and links to clients, projects, tasks and payees. Settled transactions feed the money position on the Home dashboard, the Analytics money board and the financial reports — all computed from the same source.
Q-21What notifications does the system send?
The system sends email notifications for @mentions in chat and journals, time-off request updates (submitted, approved, declined), access requests from members who encounter locked tasks, and a weekly delivery digest comparing logged hours against the frozen plan. Notifications are deduplicated — you never receive the same alert twice in the same day.
Q-22Can I lock a task so bulk operations skip it?
Yes. Any task can be schedule-locked: a locked task's calendar allocation stays exactly where it is during bulk shifts and sweeps. The lock is visible on the task and on the calendar, and only someone with edit access can set or remove it.
Q-23How does the activity feed work?
Every meaningful action — creating, editing, completing, pausing, archiving, assigning — is recorded in a structured activity log, timestamped and attributed to the person who did it. Managers see the full workspace feed; members see activity scoped to their own projects. The Home dashboard shows the most recent entries in a live widget.
Q-24What is Quick View?
Quick View is an instant detail overlay: click any person, project, task or client name anywhere in the app and their details appear without leaving the page you are on. It is available on widget rows, list items, table cells and chat mentions — everywhere a name appears.
Q-25Is there an API or integrations?
Not publicly yet — a public API is on the roadmap after launch. If an integration decides your purchase, mention it in a demo request; real demand moves the roadmap.
something missing? ask — good questions end up on this page.