Terms of Service

These Terms of Service (the "Terms") govern access to and use of PMOlikePRO, the project-operations platform available at https://pmolikepro.com andhttps://app.pmolikepro.com (the "Service"). The Service is provided by RAQIOM, operated by Artyom Abramovich("we", "us"). By creating an account, accepting an invitation into an organization, or using the Service, you agree to these Terms.

1. The Service

PMOlikePRO is a multi-tenant software-as-a-service platform for managing projects, tasks, schedules, time, budgets, reports and related business records. Features vary by subscription tier as described on the pricing page. We may improve, extend or adjust the Service over time; we will not materially reduce the core functionality of a paid subscription during its paid term.

2. Accounts and organizations

The Service is organized into customer organizations ("tenants"). The person or entity that creates an organization (the "Customer") controls it, including its users, roles and data. Administrators act on the Customer's behalf. You are responsible for keeping credentials confidential, for the actions taken under your accounts, and for ensuring your users comply with these Terms. We strongly recommend — and the Service can enforce — two-factor authentication.

3. Acceptable use

You agree not to:

• use the Service unlawfully, or to store or distribute unlawful, infringing or harmful material;
• probe, scan, overload or attempt to breach the Service's security or isolation boundaries, except through the responsible-disclosure channel described on the security page;
• resell, sublicense or provide the Service to third parties as your own offering without our written agreement;
• attempt to access another tenant's data, or another user's data beyond the permissions assigned to you.

We may suspend access that endangers the Service or other customers, notifying the affected Customer as soon as reasonably possible.

4. Subscriptions, billing and taxes

Paid subscriptions are billed per user on the tier selected. Orders are processed by our merchant of record, Paddle, which handles checkout, payment, applicable taxes (such as VAT), invoices and refund processing. By purchasing you also agree to Paddle's buyer terms. Subscription fees are charged in advance for each billing period. Seat changes take effect with proration under Paddle's mechanics. Prices may change; changes take effect at the next renewal, with prior notice.

5. Trials, demos and pilots

Trial, demo and pilot access is provided free of charge, "as available", and may be limited, suspended or ended at any time. Data created during a trial becomes subject to these Terms if the trial converts to a paid subscription.

6. Customer data

Your data is yours. The Customer retains all rights to the data its users submit to the Service ("Customer Data"). You grant us the limited rights needed to host, process, back up, display and transmit Customer Data solely to provide and support the Service. We do not sell Customer Data and we do not use it to train machine-learning models. Our handling of personal data is described in the Privacy Policy, and the infrastructure providers involved are listed on the subprocessors page.

7. Availability and support

We operate the Service with the care of a system its owner depends on — but it is provided without a contractual uptime guarantee at this stage. Planned maintenance is announced when it is expected to be disruptive. Support is provided by email at contact@pmolikepro.com; target first response is one business day, with priority handling on the Business tier.

8. Security

We apply the measures described on the security page, including tenant isolation enforced at the database layer, role-based access, enforceable two-factor authentication, audit logging and encrypted transport. No system is perfectly secure; you are responsible for your own account hygiene and for the access decisions you make inside your organization.

9. Intellectual property

The Service, its software, design and documentation are and remain our property (or that of our licensors). These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you choose to give us may be used to improve the Service without obligation.

10. Termination

You may cancel at any time; the subscription remains active until the end of the paid period. We may terminate for material breach that remains uncured after notice, or where required by law. For thirty (30) days after a paid subscription ends, the Customer may request an export of Customer Data; after that window we may delete it. We may also delete data of organizations that remain inactive and unpaid for an extended period, after notice to the account email on file.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE SERVICE SUPPORTS YOUR BUSINESS DECISIONS BUT DOES NOT MAKE THEM; REPORTS AND FIGURES ARE ONLY AS GOOD AS THE DATA ENTERED.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS PAID BY THE CUSTOMER FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

13. Indemnity

The Customer will defend and indemnify us against third-party claims arising from Customer Data or from use of the Service in breach of these Terms or applicable law.

14. Changes to these Terms

We may update these Terms as the Service evolves. Material changes will be announced with reasonable notice (by email or in the Service). Continued use after the effective date constitutes acceptance; if you do not agree, stop using the Service and cancel.

15. Governing law

These Terms are governed by the laws of Israel, and the competent courts there have exclusive jurisdiction — without limiting any mandatory consumer protections that apply to you by law in your own jurisdiction.

16. Contact

Questions about these Terms: contact@pmolikepro.com.